Delivery
We process all orders as they are received and goods are sent out as soon as we receive credit card authorisation. Goods should reach the customer within three working days from receipt of order, usually much sooner.  If this is not possible we will contact the customer and inform them. Goods are delivered either by courier or by post, depending on their size and value.

Delivery Prices
Delivery prices are clearly stated on the website when you proceed to checkout.   These delivery charges apply to mainland UK only.  Customers living outside the UK will be contacted when we receive their order, we will inform them of the delivery charge applicable to their specific order before processing.

Payment:

Faulty Goods
In the unlikely event a product is found to be faulty, we are happy to replace it for you as per Guarantee below. Please note that we do not refund purchases.

Guarantees (reseller not included)
All of the our deodorising machines come with 3 months warranty. 

During this 3 month period you may return the Fog-It machine if faulty and we will repair or replace it. Please note that the return shipping costs are at the clients expense, not ours.

Any products found to be misused or otherwise damaged by the owner or the owners courier will not be replaced by Fog-It.

Reseller Guarantees
Resellers of Fog-It products do not have any guarantee on machines. As a reseller / distributer you are liable for your own guarantee and your own costs of repair should the machine develop a fault. By becoming a reseller / distributer of Fog-It products and taking advantage of the reseller / distributer price scheme you agree to these terms.

Mistakes
In the event of a mistake being made with a customers bill, order, receipt or payment, we will correct the problem as soon as possible.

Complaints
Our customers are very important to us.  We promise to acknowledge all complaints within five days and to resolve all problems as quickly and efficiently as we can. Please email all complaints to sales@fog-it.co.uk. We endeavour to resolve all complaints within seven working days.

Law
These terms & Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.